Support¶

Mission Broadcast is run by a small team. We don't have a 24/7 call center, but we read every message that comes in and reply within two business days.

This page covers what's available when you get stuck.

In-product help¶

Floating feedback button¶

Every account page has a blue speech-bubble button in the bottom-right corner. Click it to send us:

Bug — something doesn't work the way you expect.
Question / help — you can't figure out how to do something.
Idea / request — something we should build.

You'll get an immediate "we got it" email and a real reply within two business days. The reply lands in the email you entered in the form (or the email you signed in with, if any).

On the Domain Setup page, the Stuck? Ask for help button at the bottom opens a different modal — one that's pre-filled with a snapshot of your current DNS state. It's the right escape hatch when you've been chasing a "missing" or "mismatch" record for too long.

The modal shows you what we'll attach (verified record counts, the selected registrar, how long you've been at it this session) and asks one open question: "What have you tried?"

When you submit, the email lands with a formatted DNS dump grouped by vendor — enough for us to diagnose most cases without a back-and-forth.

See Domain setup troubleshooting → Ask for help for what to expect.

What we can help with¶

In rough order of how-much-of-a-thing:

Domain setup that's stuck for hours. Send the help request from the Domain Setup page (with the snapshot) — we'll diagnose the DNS state and tell you the exact fix.
Subscribers not getting letters. Usually a Brevo deliverability issue or a spam-filter issue at the subscriber's end. Send us the subject of a broadcast that didn't arrive and an example subscriber email — we can look up its delivery state.
Billing problems. Stripe's automated emails sometimes go to spam. Forward the failure email or tell us the missionary's slug and we can re-issue from our side.
Letter-book questions. Page count, printing options, shipping — email and we'll walk through it.
Bugs you can reproduce. The bug feedback widget is the right channel; include "what I did → what happened → what I expected".

What we can't help with¶

Your registrar's UI. We document the registrars with in-app walkthroughs but can't sign into your registrar account for you. The registrar's own support can.
Subscribers' deletion requests via email. Subscribers should click the unsubscribe link in any broadcast. If they can't find it, you can manually unsubscribe them from the Subscribers tab — but for legal reasons, requests received outside the platform need to be documented.
Migrating from another platform. No formal import tools yet — ping us anyway, we sometimes hand-roll one-off imports.

Response times¶

Same business day if you reach us before 3 PM Mountain Time on a weekday.
Next business day otherwise.
Monday morning for weekend requests.

We don't run a paid-tier-priority queue — Free customers and paid customers get the same response speed. Stuck domain setup gets pushed to the front of the queue because that's usually time-sensitive (the missionary is waiting to send their first letter).

Outage status¶

There's no public status page yet (sorry). If broadcasts seem stuck:

Check the Letters tab — pending letters that haven't broadcast yet are usually visible there.
Check the Dashboard — banners explain known issues (cap reached, billing lapse, drift alert).
If neither explains it, ping us via the feedback widget. We'll reply faster on outage reports than on normal questions.

Direct contact¶

For anything that doesn't fit the in-product channels:

Email: support@missionbroadcast.com

Please include the missionary slug (m/<slug>) so we can find the account quickly. Reply-to whichever inbox you sent it from — we don't auto-create tickets.